Ultimately, the value of a lost call depends on your business’s specific circumstances and priorities. Calculating an accurate value for lost sales depends on several factors, such as the nature of your business, the type of calls you typically receive, and the potential value of each call.  

If your business relies heavily on phone calls for sales, customer service, or support, then a lost call could mean a missed opportunity to generate revenue or retain a customer. If for example your business missed just three calls each week, equating to 156 potential lost sales each year, the lost opportunities become apparent.  

For example 

• In hospitality, 25% of calls get missed. With a restaurant meal for two people costing on average £74, this adds up to a lot of missed revenue. 
• In recruitment, a sector which relies heavily on telephone engagement to capture new candidates and new employers, recruitment agencies are missing 21% of calls. Think of all that lost commission! 
• In the motor trade, car dealerships miss 15% of calls. With the average car in the UK costing £38,000 that’s a lot of missed order revenue – and pull-through revenue from servicing, too. 

• In the property sector, estate agency fees on a UK property sale average £4,025 – yet agents are missing 7% of inbound calls. 
•  For franchisees, the cost of a missed call can range between £400 and £43,600, depending on the services you provide. 

 Equally the reputational damage caused if you are unable to respond to existing customers’ needs in a timely and satisfactory manner, can be detrimental to ongoing and future revenue streams. 

It’s therefore advisable to have a reliable phone system in place that can help you manage your calls effectively and minimize the chances of missing important calls. Onboarding a platform such as Akixi, allows you to view and track live call reporting, providing a real-time summary for your business.  

One of the most impactful reports that Akixi offers is the ability to recapture all your lost callers by tracking them and your returned missed calls in a live view. The platform will provide a list of received calls over a selected period of time which is generated in a colour-coded system to help you navigate their status.

As demonstrated in the example above, missed calls will highlight in red so you can see what calls need actions placed against them. When a member of your team returns the call, or if the customer calls back and gets through, the row will turn green and eventually drop off the report. You can also use the built-in call controls to respond to missed calls directly from the report.

Why not talk to us today about how Akixi can ensure your business never misses another valuable call.

Want a more hands on approach with Akixi? Why not join our informative Akixi Webinar and discover more.

This week Microsoft announced M365 Copilot. Currently being tested by select commercial customers, Copilot is an AI-powered coding assistant developed by OpenAI in collaboration with Microsoft. Copilot is embedded in the Microsoft 365 apps you use every day—Word, Excel, PowerPoint, Outlook, Teams, and combines the power of large language models (LLMs) with your data in the Microsoft Graph—your calendar, emails, chats, documents, meetings, and more.  

Below are just a few examples of how Copilot can turn your words into a powerful productivity tool. 

Copilot in Word writes, edits, summarizes, and creates right alongside you. With a brief prompt, Copilot in Word will create a first draft for you, bringing in information from across your organization as needed. 

Copilot in Excel works alongside you to help analyse and explore your data. Ask Copilot questions about your data set in natural language, not just formulas. It will reveal correlations, propose what-if scenarios, and suggest new formulas based on your questions 

Copilot in PowerPoint helps you turn your ideas into presentations. Copilot can transform existing written documents into decks complete with speaker notes and sources or start a new presentation from a simple prompt or outline.  

Copilot in Outlook works through your inbox and messages so that you can spend less time on email triage.  Copilot will summarize lengthy, convoluted email threads with multiple people to understand not only what has been said, but the different viewpoints of each person and the open questions that have yet to be answered. 

Click here to read Microsoft 365 Copilot | Microsoft 365 Blog and learn more about the key features of this powerful productivity tool.

Sage 200c is a complete business management solution that offers a wide range of features, including financial management, sales and purchase management, project accounting, and inventory management. This makes it a powerful tool for businesses that need to manage their operations efficiently.

Sage 200c continues to be a great solution because of its comprehensive functionality, scalability, Cloud compatible, data security, and customisation capabilities.

Scalability: Sage 200c is scalable and can grow with the business. As the business expands, SMEs can add more users and modules to the system to meet their evolving needs.

Cloud-based technology: Sage 200c is compatible with Cloud solutions such as Office 365 and therefore enables you to manage your business on the move. This is particularly beneficial for businesses that have remote workers or multiple locations.

Data security: Sage 200c provides robust security features to protect sensitive business data. This ensures that organisations can operate with confidence, knowing that their data is secure.  

Customisation: Sage 200c can be customised to meet specific business needs. This allows them to tailor the solution to their business processes, rather than having to change their processes to fit the software.

For example, Sage 200c allows users to customise the software by adding and removing fields, setting up new workflows, and creating custom reports. Users can also create their own dashboards and views to give them a real-time view of their business data.

In addition, Sage 200c integrates with other software solutions and applications, making it possible to extend the system’s capabilities beyond the standard feature set. This means that businesses can create bespoke solutions that are tailored to their specific business needs.

Overall, Sage 200c is a powerful and versatile ERP system that can help businesses manage their operations more effectively, allowing them to focus on their core business activities and drive growth and profitability.

Our award-winning Team delivers Sage 200c support, implementation, consulting and development. Why not talk to us about how we can help your business with Integration for Sage 200 third-party apps and e-commerce websites to achieve a fully customised solution for your business.

Checkout our latest case study: 

Utilize Sage Development Team save time and resources with a new Purchase Transaction Authorisation for our client Vegetarian Express 

Utilize Head of Managed Services, James Obank has recently been awarded with UK Partner Technical Hero of the Year award for his efforts and stand out performance in 2022.

We are proud to share that James has been recognised by SonicWall for his continued excellence in protecting clients in a challenging cyber threat landscape by earning this 2023 SonicWall Partner Award. The awards honor SonicWall partner organisations worldwide that have gone above and beyond delivering cybersecurity solutions to their customers.

“Over the years, we have built a great relationship with SonicWall” said James, “we look forward to growing this partnership in the years to come, as we work together to protect our customers from continuously evolving worldwide security threats.”

SonicWall has been honoring partners and distributors every year for more than a decade for their special contribution to protecting their customers from cybercriminals.

“From our early days, SonicWall’s accomplishments have always been linked to the success of its esteemed partners and distributors,” said SonicWall CEO and President Bob VanKirk. “We are delighted to acknowledge our SonicWall SecureFirst partners who consistently deliver first-class security services to organisations of all sises. We are extremely grateful and humbled by our global network of over 17,000 partners and distributors, and these awards recognise their outstanding work.”  

Three SonicWall SecureFirst partners were nominated in various categories in each region for outstanding performance throughout the past year. The partners were evaluated on portfolio distribution, online activities, project success rate and certification level. 

“We are delighted that James has received this award in recognition of his hard work and commitment to the security of our clients” said Andy Portlock, Utilize Group Operations Director. “In a rapidly evolving threat landscape, it has never been more important to nurture outstanding technology partnerships such as the one we enjoy with SonicWall.” 

Congratulations James, on recognition well earned!

SonicWall

SonicWall delivers Boundless Cybersecurity for the hyper-distributed era in a work reality where everyone is remote, mobile and unsecure. SonicWall safeguards organisations mobilising for their new business normal with seamless protection that stops the most evasive cyberattacks across boundless exposure points and increasingly remote, mobile and cloud-enabled workforces. By knowing the unknown, providing real-time visibility and enabling breakthrough economics, SonicWall closes the cybersecurity business gap for enterprises, governments and SMBs worldwide. For more information, visit www.sonicwall.com or follow them on Twitter, LinkedIn, Facebook and Instagram.